Privacy Policy
This Privacy Policy explains how SAS Facilities (“we”, “our”, “us”) collects, uses, discloses, and safeguards your personal information. By accessing our website or using our services, you agree to the terms outlined below.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Personal Information We Collect
We may collect the following personal information when you engage with us:
- Your name
- Email address, phone number, and home or business address
- Booking or service details
- Payment details (processed via secure third-party gateways like Stripe or PayPal)
- Preferences or feedback provided via surveys or forms
- Any sensitive information you choose to share (e.g. health concerns, cleaning product allergies)
- Website usage information (IP address, browser type, pages visited)
- Information collected through cookies, analytics tools (like Google Analytics), or online ads
We collect this information directly from you or from tools you interact with on our site or in our services.
2. How We Use Your Information
We may use your personal information for purposes such as:
- Providing and managing our cleaning and facility services
- Responding to your enquiries or requests
- Sending service confirmations or updates
- Internal administration, invoicing, and record-keeping
- Customer feedback and service improvement
- Advertising, promotions, or retargeting (if you opt in)
- Complying with legal obligations or handling disputes
- Employment consideration (if you apply for a job with us)
3. Disclosure to Third Parties
We may share your personal information with:
- Subcontractors or partners helping deliver our services
- Payment processors (e.g. Stripe, PayPal)
- Marketing and analytics providers (e.g. Google Analytics, Facebook Pixel)
- Legal, accounting, or IT service providers
- Government agencies or law enforcement if required by law
- Third parties involved in any business transfer or restructure
Some third parties may be located outside of Australia, and by using our services, you consent to your data being handled according to the relevant privacy laws in those jurisdictions.
4. Sensitive Information
We may collect sensitive information (e.g. allergies or health-related details) only with your explicit consent, and we use it solely to customise our services or avoid potential health risks during cleaning.
5. Your Rights
You have the right to:
- Access your personal data
- Request corrections if your information is incorrect or outdated
- Withdraw consent from receiving promotional communications
- Complain about how your information is handled
To take any of these actions, please contact us using the details below.
6. Data Security
We take reasonable steps to protect your personal data from loss, misuse, and unauthorised access or disclosure. However, no online transmission is fully secure, and you use our website and services at your own risk.
7. Cookies & Analytics
We use cookies and tracking tools to:
- Improve your browsing experience
- Analyse traffic and site performance
- Retarget relevant ads on Google and social media
You can manage cookie settings in your browser. Some features of our site may not function properly if cookies are disabled.
Learn more about how Google collects data here: https://www.google.com/policies/privacy/partners/
8. External Links
Our website may contain links to other websites. We are not responsible for the content or privacy practices of third-party sites. Please check their privacy policies before sharing your information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the latest revision date. Continued use of our services implies acceptance of the updated policy.
10. Contact Us
For questions, complaints, or privacy concerns, please contact us:
- Email: info@sasfacilities.com.au
- Phone: 1300 894 460
- Website: www.sasfacilities.com.au
- Location: Perth, WA, Australia
Last updated: 14 July 2025